Payment, shipping etc.
Please feel free to contact us, as we are experienced in international shipping, communications and financial transactions.
Please feel free to contact us, as we are experienced in international shipping, communications and financial transactions.
The MOKUMEGANEYA catalog is available on demand.
You can peruse the various Mokume Gane wedding band designs. Please request the catalog from the below bottom.
If you see one of our unique wedding bands on our web site that you like, please send us a quotation request from the below bottom.
We will reply to you shortly with a quote.
For international purchases, we accept major credit cards through the Pay Pal system.
You are required to pay us 50% of the total sum as a deposit in order to confirm your order.
And we need to receive the balance of the payment before shipping.
We usually have a turnaround time of 7-8 weeks to complete your order after confirming reception of your deposit.
We will inform you of an approximate delivery date when you place your order.
Your jewelry order will be packaged in our original box, and will ship via FedEx or UPS.
Please contact us for shipping fees.
We kindly ask you to be responsible for any customs, duty and taxes.
Please contact your local customs office regarding the amount and the process applicable to your purchase.
We pack unique engagement rings and unique wedding bands in the customized paulownia wood box.
Package for MOKUMEGANE rings read more»
We make every effort to satisfy you with your purchase.
We produce a record of your unique Mokume Gane wedding ring(s), and we preciously keep these for a lifetime.
So, whenever you would like to have your ring(s) repaired, we are able to respond appropriately concerning your ring(s). Therefore, you can be assured that you can wear your ring for a lifetime.
For ring cleaning or fixing loose stones, the work will be done at no charge.
For sizing or anything that involves the manufacturing processes, charges will be made accordingly.
Please contact us for more details.
We kindly ask you to be responsible for the shipping and any customs duty or taxes if you decide to ship your ring(s) to us for the repair.
In case of email orders, if you decide you are not satisfied with your purchase for any reason, we must be notified within 10 days of the date you receive your product.
Returns will only be accepted with prior authorization from MOKUMEGANEYA. Because our jewelry is all custom made, there will be a 50% return fee based on the purchase price, (we refund 50% of the purchase; we do not refund the shipping fee and custom taxes).
You are responsible for returning the piece(s) to us; we recommend that you insure the package. If you do not insure the package, you will bear sole responsibility for any loss that occurs.
Please do not return anything to us without contacting us first.
*For email orders, we will email you a picture of your completed ring before your pick-up or shipment.
Therefore, you will be able to confirm if your ring fulfills your order before you receive your ring.