FAQ

PAYMENT

“How can we make a payment?”

You can choose to pay by PayPal or the Pay by BANK application. Please be aware that we only accept Japanese yen.
If you choose the Pay by BANK option, we kindly ask you to be responsible for all handling charges.

” I’d like to know your payment terms. Since I’m an overseas customer, is there anything I should be aware of? I will be looking for an installment plan if I want to buy from your boutique. Is there a possibility for me?”

As for the payment for our international customers, we accept it via PayPal/Square (credit card) or bank transfer.
For bank transfer, customers are responsible for any handling fees.
Please note that bank transfers may take a few days to arrive.

In order for us to start making your rings, we require 50% of the total price as a deposit.
The remainder will be completed before we ship the rings to you.

“Will there be any charge if we pay with a credit card (no foreign transaction fees) or would we need to pay with cash?
For example, I have a credit card that does not charge any foreign fees tied to my PayPal account. “

We accept PayPal (credit card) or International bank transfers. We cannot accept cash for security reasons.
For international bank transfers, we kindly ask our customers to be responsible for any handling charge of the payment.
If you would like to pick up the ring in Japan, the payment will be in JPY, so usually there will be handling fees for currency, but we cannot tell how much it would be.

“What would be the exchange rate if we pay by PayPal?”

PayPal has its own conversion rate, so please refer to the link below to see their latest rate information.
PayPal’s latest rate information

“What would be the exchange rate if we pay by PayPal?”

PayPal has its own conversion rate, so please refer to the link below to see their latest rate information.
PayPal’s latest rate information

“Why won’t our payment go through using PayPal?”

Please kindly contact PayPal for details.
From our experience, there may be a possibility that the amount of your payment exceeds your credit card limit.

“We never use PayPal. Do we have to create a PayPal account?”

Yes, please kindly create a PayPal account if you want to use PayPal.

“Is there a way to pay you without having a Paypal account?”

We can send you a payment request through Paypal by email. Once you receive our request, you can pay directly from the screen we email you.
But depending on the country, you may be requested to create a PayPal account in order to make a payment through our request.
Please contact your local payment service.

information

“What are the payment terms?”

“For oversea email orders”
Once you finalize your design and are ready to order, we will ask you to make a single payment for the full amount at once.
We will to start to make your unique wedding bands after we receive confirmation of your payment, and the delivery date will be calculated from then.

“If you live in Japan”
Once you finalize your design and are ready to order, we will ask you to pay half the amount of your order price as a deposit. We will start to make your unique wedding bands after we receive your deposit, and the delivery date will be calculated from then.
And we will ask you to complete the rest of your payment one week before the delivery date.

*JPY 1,000,000 is the maximum amount that PayPal can accept as a single payment.
If your order price is over JPY \1,000,000 we may ask you to divide the payment. Or if you choose to use Pay by BANK, we will email you our Pay by BANK information on request.

“I understand, Japanese tax would be +10% to the cost right?”

Yes, the Japanese tax is 10%. However, if you come to Japan with a tourist/short-stay visa and pick up your ring in Japan, we can offer you tax-free.
Please note that if we cannot confirm the tourist/short-stay visa on your passport, or if someone else to pick up your rings, we will need to add Japanese sales taxes (10%) to the estimated price.
Please make sure to get the seal of Verification for Landing on your passport.
We can only apply tax-free for those who stay in Japan within 6 months, so the seal will prove it.

“Regarding taxes, do I need to pay them according to Japanese taxes? Or my own country’s taxes Do you have any estimated percentage of what the taxes will be?”

*International Shipping
We kindly ask our customers to be responsible for the customs, VAT/GST, and taxes when importing.
It is difficult for us to check how much it can cost for the taxes, so we kindly ask our customers to contact the local FedEx for further information.
We are very sorry for the inconvenience.

*Pick up in Japan
If you come to Japan with a tourist/short-stay visa, we can offer you tax-free.
Please note that if we cannot confirm the tourist/short-stay visa on your passport, or if someone else picks up your rings, we will need to add Japanese sales taxes (10%) to the estimated price.

“Do we pay any taxes if we want overseas delivery?”

We will not charge you Japanese consumption tax, but we kindly ask you to be responsible for any customs duty and taxes at the receiving end.
Please kindly ask your local customs office for details.

“Can we pay in cash?”

We are sorry but we cannot accept cash at our stores. We do not handle cash for security reasons.
Please choose to pay by PayPal or Pay by BANK.

“We are Amazon gift cards accepted as modes of payment?”

We are very sorry but, we don’t accept payment by Amazon gift card.
We accept major credit cards through the Pay Pal system for international purchases.

“If I have chance to Japan,I heard about Seibu Ikebukuro store could provide me some tax refound treatment.
Is it ture?”

If you come to Japan with a tourist visa/short-stay and pick up the completed rings at one of our stores, we can offer you tax-free.
We have 18 stores in Japan!
If you are visiting Tokyo, Ginza store would be convenient.
If you are visiting other areas of Japan, such as Osaka and Kyoto, we have a store there also.

“Can I use master card to pay for the 50% instead of PayPal? Also if I collect the ring in person during my visit can I pay the remaining 50% in the physical store?”

For completing the payment via PayPal, it is via credit card. (Master card is accepted.) As for the balance, depending on the store you visit, it is possible to complete it by creditcard in store. (Cash is not acceptable due to security reasons.)

“If I can finish the ring by the visiting date to Japan maybe I can collect in person. Would this consider as online order? “

If you place the order online, we can complete your ring ready at one of our store.
If you come to Japan with a tourist/short-stay visa, we can offer you tax-free. Please note that if we cannot confirm the tourist/short-stay visa on your passport, or if someone else to pick up your rings, we will need to add Japanese sales taxes (10%) to the estimated price. Please make sure to get the seal of Verification for Landing on your passport. We can only apply Tax-free for persons who hold Short-Term Stay, Diplomat, or Official status of residence, so the seal will prove it.